HOW TO CHANGE GCASH OWNERSHIP

This is based from my personal experience when I decided to give my used Globe sim card to my partner.

The thing is, I already registered the GCash account of the said number under my name.

I wanted to delete the GCash account from the said number, or changing the ownership.

Steps I tried:

• I tried messaging GCash's official messenger from their Facebook page, but all I get was automated messages to no avail.
• I went to the nearest Globe Store near me. Waiting in line for 2 hours just for the representative to tell me to call '2882', because they don't handle GCash concerns. Again, to no avail.
• I tried calling 2882, aka GCash customer service, for 4 days straight but it just keeps on ringing and automated voice messages. Again for the nth time, to no avail.
• I tried sending an email to GCash support, stating my concern. After a week or so, they replied with the steps that I needed to do.

Requirements:

1. Photocopy of my valid ID.
2. Letter with your full name and signature stating that you want to transfer the said GCash number to another person.
3. Photocopy of the person's valid ID that you want the number to be transferred to.
4. Indicate the amount remaining in that GCash account, even if its 0.00, because they'll make you re-do it again.

After 3 months of waiting and waiting for the confirmation email, they had successfully DELETED my credentials from the GCash account on that number. It wasn't transferred to another person, it was deleted, and you have to register again. I remember them telling me that the only way for a GCash account to be deleted is that if it has been inactive for 6 months. But then again, I'm happy with the result.